Santons Richard online store

SASU Richard Marie is registered in the commercial register under the number:

RCS Siret 488 614 348 00016.

Hereinafter referred to as SANTONS RICHARD.

At the following coordinates:

Santons Richard

955 chemin de bouenhoure-haut

13090 Aix-en-Provence

Phone: 04 42 20 10 15


Any order for a product appearing in the online store of the SANTONS RICHARD site requires consultation and prior acceptance of these general conditions of sale. The click to validate the order implies full acceptance of these. This click has the value of "digital signature".


The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods offered by THE SELLER to the consumer.

Order confirmation

Contractual information will be confirmed by e-mail to the address indicated by the consumer on the order form.

Proof of the transaction

The computerized registers, kept in the computer systems of the company SANTONS RICHARD under reasonable security conditions are considered as proof of communications, orders and payments between the parties.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium located in the customer's account.

In case of cancellation of the order by the customer: The refund will be made by check to the billing address within 8 days less the bank transaction fees.

Product information

Every effort has been made to ensure the accuracy of the information presented on SANTONS RICHARD.

The site is however not responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted, even if SANTONS RICHARD is aware of the possibility of such damage. The names and brands of products and manufacturers are used for identification purposes only. Photos, descriptions and prices of the products are not contractual.

Period of validity of the offer and its price

Our prices are valid for the day.

Our Santons being painted by hand, we regularly vary the colors. A santon delivered painted differently cannot lead to a refusal of the santon and to request its return.

We check the number at many stages of the preparation of the order, so we cannot make any mistakes.

Method of delivery

The products are delivered to the address indicated by the consumer on the order form and only to the geographic areas we serve.

WE SHIP TO THE ADDRESS TRANSMITTED BY THE CUSTOMER, IN CASE OF AN ERROR OF THIS LATEST THE PACKAGE WILL BE RETURNED BUT IT WILL HAVE TO PAY AGAIN FOR THE SHIPPING COSTS (wrong names, incomplete address, code error postal etc) under no circumstances will the sender be held responsible for this error. If the customer refuses to pay the shipping costs, the parcel will be refunded, except the shipping costs that we have advanced. The conditioning time remaining at our expense.

We use the SO NICE ETIQUETAGE software which automatically copies the name and address of the customer.


All products leave our premises in perfect condition. The customer must notify the carrier (or the postman) of the slightest trace of impact (holes, traces of crushing, etc.) on the package, and if necessary refuse the package.

The exchange of any product declared, a posteriori, damaged during transport, without any reservation having been made upon receipt of the package, cannot be taken into account.

If a product arrives broken, the customer must take a picture of it as well as the package and send us the photos by email within 24 hours of receipt.

In the event of breakage, the packaging box must be kept and photographed on all 6 sides.

As with any shipment, it is possible to experience a delay or for the product to go astray. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If applicable, the merchant will be reimbursed by the carrier and deliver a new identical package at his expense.

We decline any responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products, bad weather or strike.

We apply these conditions ONLY for metropolitan France.

We decline all responsibility as soon as the package leaves French territory for abroad. The posts of some countries do not take care of the packages and the customs sometimes opening and repackaging the packages: we cannot apply the guarantees.

For any other dispute, an email with confirmation of reading must be sent to us within 24 hours after receipt of the package. If this email is not sent, we will consider the incident to be closed.

Free shipping

Only for metropolitan France, from an amount of 80 € of purchase. This offer is temporary, and applies within a period defined by Santons Richard.


When registering their personal data, the customer is responsible in the event of an error (wrong street number, postal code error, etc.). Therefore, in the event that the package returns to us, the customer will have to pay the shipping costs for reshipment.

Delivery problem due to the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products ...) must be indicated on the delivery note in the form of a `` handwritten reserve '', accompanied by the client's signature.

The consumer must at the same time confirm this anomaly by sending the carrier within (2) two working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints.

The consumer must send a copy of this letter to the address of SANTONS RICHARD. Without this observation, we do not proceed to any exchange.

We strongly recommend that customers follow the parcel number given to them, so that if problems have been encountered during delivery, they can contact us as soon as possible, (parcel blocked, parcel not delivered, parcel delivered but not received etc) after 48 hours on one of these incidents, we will decline all responsibilities and the customer will have to act on his own with respect to the carrier. It is noted that the post office must deliver the package against signature.


Delivery errors

The consumer must formulate with SANTONS RICHARD, on the same day of delivery or at the latest on the first working day following delivery, any claim of delivery error and / or non-conformity of products in kind or in quality compared to the indications on the order form.

Beyond this deadline, any complaint will be rejected. The formulation of this complaint with SANTONS RICHARD can be made to the address of SANTONS RICHARD.

Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release SANTONS RICHARD from any liability towards the consumer.

In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to SANTONS RICHARD as a whole and in its original packaging in impeccable condition to the address of SANTONS RICHARD. After agreement from us confirmed by email.

To be accepted, all returns must be reported and have the prior consent of SANTONS RICHARD, who in case of agreement will reship the package to the correct address.

The shipping costs are the responsibility of SANTONS RICHARD, except in the case where it turns out that the product does not correspond to the original declaration made by the consumer in the correct return direction.

In the event of an error on the order made by the customer (size error, figurines already acquired or others) the customer may return the item (s) in a single package, in packaging protected as much as possible with the bubble and the particles of wedging delivered, but he will have to pay the costs of re-shipment, in simple parcel also, even if his order was with free shipping.

After agreement by email from SANTONS RICHARD

Product warranty

The provisions hereof cannot deprive the consumer of the legal guarantee which obliges SANTONS RICHARD to guarantee him against all the consequences of latent defects of the thing sold.

The warranty period is one year (1 year). All products modified or repaired by the customer or by any entity other than the service providers chosen by SANTONS RICHARD are excluded from this warranty.

Rights of use

The use of trademarks on the site is strictly prohibited.

Force majeure

Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event of force majeure. Any irresistible fact or circumstance, external to the parties, unpredictable, inevitable, independent of the will of the parties, will be considered as a case of force majeure.

The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware.

The two parties will then come together, within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.

If the case of force majeure lasts longer than one month, these general conditions may be terminated by the injured party. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those which are usually retained by the jurisprudence of the French courts and tribunals: blocking of means of transport, earthquake, fires, storms, flood, lightning, shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.

No partial validation

If one or more stipulations of these general conditions are held to be not validated or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will keep all their strength and reach.

No waiver

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions of sale cannot be interpreted for the future. as a claim to the obligation in question.

Applicable law and competent court

These general conditions are subject to French law. This is the case for the substantive rules as for the formal rules.

In the event of a dispute or complaint, the consumer will first contact SANTONS RICHARD to obtain an amicable solution.

In the absence of an amicable agreement between the two parties, the Aix en Provence court will have sole jurisdiction.

Protection of personal data

All the data that you entrust to us are in order to be able to process your orders. By virtue of the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have with SANTONS RICHARD a right to rectify, consult, modify and delete data that you communicated to us. This right can also be exercised online.

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